The businesses listed in the Repair Directory are selected ‘reliable’ repair businesses.
The following set of criteria is used to gauge the reliability of a repair business:
- The business has a trading address
- The business has 80% or more positive online reviews, with a minimum of 5 reviews. We aim to increase this to a minimum of 10 reviews.
- A criteria on warranty should be introduced soon so listed businesses provide at least a one-month warranty on repairs.
In addition to this, we harness the expert knowledge of our communities, and will include businesses recommended directly by you, the user of the directory.
Disclaimer: we are fully aware that online reviews can be contested, or prone to manipulation. We consider “positive” reviews those that are 3/4/5 stars, and we currently cannot exclude potentially ‘fake’ reviews from this mix. The sources of our reviews are platforms such as Google, Trustpilot, Facebook, Yell, Freeindex and Checkatrade.
Items to be repaired
The list of items searchable on our platform is non-exhaustive. It currently includes the following items:
Apple iPhone Apple iPad Aircon/dehumidifier Bicycle / bike / cycle Clothes / textiles Cooker / Hob / Oven Desktop computer Digital camera Dishwasher Fan Flat screen Freezer Furniture / Upholstery Games console Hair & beauty item Handheld entertainment device Headphones Hi-fi Kettle Lamp Laptop Mobile / smartphone Musical instrument Nintendo console Paper shredder PC Accessory Playstation console Portable radio Power tool Printer / scanner Projector Refrigerator / Fridge Sewing machine Shoes / Footwear Small kitchen item Tablet Toaster Toy Tumble Dryer TV Vacuum Video camera Washing Machine White goods Xbox console
We hope to include unusual items for which it is more difficult to find a repairer.